Privacy Policy

1. Introduction

Welcome to BotnFlow ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website botnflow.com and use our services.

Data Controller:
BotnFlow
Email: privacy@botnflow.com

2. Data We Collect

Information You Provide

• Account information (name, email, password)
• Billing information (processed by Stripe)
• Content you create (chatbot flows, messages)
• Communications with us

Information Automatically Collected

• Device information (IP address, browser type)
• Usage data (pages visited, features used)
• Cookies and tracking technologies

3. How We Use Your Data

4. Data Sharing

We share your data with:

• Service providers: Hosting, analytics, payment processing
• Legal requirements: When required by law
• Business transfers: In case of merger or acquisition

We never sell your personal data to third parties.

5. Your Rights (GDPR)

If you are in the EEA, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

Contact us at privacy@botnflow.com to exercise these rights.

6. Data Retention

• Account data: While active + 30 days after deletion
• Transaction records: 7 years (legal requirement)
• Analytics data: 26 months

7. Security

We protect your data with:

• TLS 1.2+ encryption in transit
• AES-256 encryption at rest
• SOC 2 Type II compliant infrastructure
• Regular security audits

8. Contact Us

For privacy inquiries:
Email: privacy@botnflow.com
DPO: dpo@botnflow.com