Privacy Policy
Last updated: January 15, 2025
1. Introduction
Welcome to BotnFlow ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website botnflow.com and use our services.
Data Controller:
BotnFlow
Email: privacy@botnflow.com
2. Data We Collect
Information You Provide
- Account information (name, email, password)
- Billing information (processed by Stripe)
- Content you create (chatbot flows, messages)
- Communications with us
Information Automatically Collected
- Device information (IP address, browser type)
- Usage data (pages visited, features used)
- Cookies and tracking technologies
3. How We Use Your Data
| Purpose | Legal Basis (GDPR) |
|---|---|
| Providing our services | Contract performance |
| Processing payments | Contract performance |
| Sending service updates | Legitimate interest |
| Marketing communications | Consent |
| Analytics and improvement | Legitimate interest |
4. Data Sharing
We share your data with:
- Service providers: Hosting, analytics, payment processing
- Legal requirements: When required by law
- Business transfers: In case of merger or acquisition
We never sell your personal data to third parties.
5. Your Rights (GDPR)
If you are in the EEA, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
Contact us at privacy@botnflow.com to exercise these rights.
6. Data Retention
- Account data: While active + 30 days after deletion
- Transaction records: 7 years (legal requirement)
- Analytics data: 26 months
7. Security
We protect your data with:
- TLS 1.2+ encryption in transit
- AES-256 encryption at rest
- SOC 2 Type II compliant infrastructure
- Regular security audits
8. Contact Us
For privacy inquiries:
Email: privacy@botnflow.com
DPO: dpo@botnflow.com
See also: Terms of Service | Security | GDPR Rights