GDPR Compliance for Chatbots: The Complete Checklist

Why GDPR Matters for Chatbots

Chatbots collect personal data. Under GDPR, you're responsible for how that data is collected, stored, and used.

The Complete Checklist

Before Deployment

• [ ] Conduct a Data Protection Impact Assessment (DPIA)
• [ ] Identify your legal basis for processing (consent, contract, legitimate interest)
• [ ] Update your Privacy Policy with chatbot-specific information
• [ ] Set up data processing agreements with vendors
• [ ] Implement data minimization - only collect what you need

Consent & Transparency

• [ ] Get explicit consent before collecting personal data
• [ ] Explain what data you collect and why
• [ ] Provide easy opt-out mechanisms
• [ ] Don't pre-check consent boxes
• [ ] Keep records of consent

Data Storage & Security

• [ ] Encrypt data at rest and in transit
• [ ] Implement access controls
• [ ] Set data retention periods
• [ ] Enable automatic data deletion
• [ ] Store EU data in EU or adequate countries

User Rights

• [ ] Allow users to access their data
• [ ] Allow users to correct their data
• [ ] Allow users to delete their data (right to be forgotten)
• [ ] Allow users to export their data (data portability)
• [ ] Respond to requests within 30 days

Ongoing Compliance

• [ ] Regular security audits
• [ ] Staff training on data protection
• [ ] Incident response plan for breaches
• [ ] Keep records of processing activities
• [ ] Appoint a DPO if required

Common Mistakes to Avoid

1. Assuming consent - "Using this bot means you consent" is not valid

2. Collecting too much - Only ask for necessary information

3. Keeping data forever - Set and enforce retention periods

4. Ignoring third parties - You're responsible for your vendors too

5. No audit trail - Log consent and data processing activities

Conclusion

GDPR compliance isn't optional. Use this checklist to protect your customers and your business.